With the Sendili App set up, the store sends two kinds of email through Sendili:
- Team invitations. An invited member receives a sign-in link and a temporary password, in Arabic or English, as chosen in the invite dialog.
- Password resets. Forgot password? on the sign-in page sends a reset link, valid for one hour and usable once.
It is off by default. Until it is set up, no email is sent: the admin hands the temporary password to a new member, and a password reset shows the usual "check your email" message without an email arriving.
It sends no order notifications and no marketing, and it never emails an API key.
Before you start
- Create a Sendili account and buy credits (one credit per recipient).
- Verify your sending domain in Sendili. Every email is sent from an address on a domain you verified; Sendili refuses any other.
- Create a Sendili API key (
sk_live_…).
Set it up
Dashboard → Apps → Sendili:
- Paste the API key. It is checked at once, and your verified domains load.
- Type the sender's address (
support,noreply, …) and pick one of your domains. - Optionally, a sender name, such as your store's name.
- Switch on Enable email sending, then save.
After saving, only the key's last four characters are shown, and the key never leaves the server. Saving with the key field empty keeps the stored key. Test connection checks the key again and lists your domains.
To stop sending, switch Enable email sending off and save: your key and your Sendili credits stay. Remove app forgets the key and the setup.
When an email fails
An email never blocks what it accompanies:
- A failed invitation still creates the member. The invite dialog says the email was not sent and keeps the temporary password on screen to share by hand.
- A failed reset answers like any other: the same message whether the account exists or not.
- A retried request does not send a second copy: each email carries an idempotency key, and Sendili replays the first result.
Password reset requests are limited to three per hour.
A failure is reported with one of these codes, never the provider's own message:
| Code | Meaning |
|---|---|
out_of_credits | The Sendili account has no credits left. |
invalid_key | The key is wrong or revoked. |
forbidden | The sender's domain is not verified, or sending is disabled in Sendili. |
rate_limited | Sendili is limiting requests; try again later. |
validation | Sendili refused the email as malformed. |
transient | Any other failure, such as a network error. |
Troubleshooting
| What you see | What to do |
|---|---|
| Domains do not load after pasting the key | The key was refused. Check it, or use Test connection for the reason. |
Sends fail with forbidden | Verify the sender's domain in Sendili, or pick a verified one. |
Sends fail with out_of_credits | Buy credits. Invitations still create the member. |
| A reset email never arrives | Check the failure codes above, and that the account exists: an unknown address gets no email. |
| A reset link is refused | It expired after an hour or was already used. Request a new one. |
| Saving says a key is required | Paste a key before enabling sending. |
Permissions
sendili:read to see the setup; sendili:manage to change, test, switch off
or remove it. Through the API: GET and PUT /api/apps/sendili,
POST /api/apps/sendili/test and DELETE /api/apps/sendili.